Contact us: Questions relates to your Order

We apologize for any inconvenience, but we are unable to modify existing orders. If your order has not yet entered the processing stage, our customer service team will be happy to assist you with a cancellation. You may then place a new order with the desired changes. We strive to respond to all inquiries within 5 hours during our business hours (UTC+10). To expedite the cancellation process, please contact us within 12 hours of placing your order, using the email address used for the purchase, and provide your order number.

If you have received an order confirmation email from us, your order has been successfully placed. You can also log into your account to view your order history and find your most recent order. Whether you checked out as a guest or have an account, if you did not receive a confirmation email, please take a screenshot of your successful order submission. Ensure the screenshot includes all relevant details, such as the order number and order status. Send this screenshot to our contact email address, and we will respond promptly during business hours.

Generally for completed products it normally takes 12 hours to process your order's shipment in workdays (Monday to friday exclude Australia Public Holiday). To obtain an estimated delivery timeframe and the associated shipping costs, we recommend using our checkout page's built-in estimator. Please note that some of the place may not be availble at this time because it may beyond pour business service range at the moment.

For time-sensitive orders, or if you have specific delivery date requirements, we strongly encourage you to contact us before placing your order. We can then provide more specific guidance and explore available shipping options to best meet your needs.

For the real time delivery estimations, we recommed to login your account and retrieve your trucking number when provided by external shipping parties such as Starship or Australian Post.

After successfully placing your order, you will receive a confirmation email detailing your purchase and the total amount charged. Please be aware that some banks may impose a small transaction fee for processing international payments or payments in a different currency. These fees are levied directly by your bank and are not collected by XXSTECH. Therefore, we are unable to provide refunds for such bank-imposed charges etc.

Should you wish to cancel your order, please be advised that any transaction fees charged by your bank, credit card issuer, or digital payment service are non-refundable. These fees are independent of XXSTECH's charges.

All legal and business rights is held by XXSTECH ACCESSORIES. If you discover an unrecognized or suspicious charge on your account, bearing "XXSTECH"s name without any order placed,

Do Not Contact XXSTECH Initially: If you are not a current or past XXSTECH customer, contacting us directly about the charge will not resolve the issue, as we have no record of the transaction or your account. The charge is likely fraudulent and not connected to our system

Immediately Contact Your Bank or Credit Card Issuer: This is the most crucial step. Report the charge as fraudulent. Your financial institution is equipped to handle fraudulent transactions and protect you from liability. s. However, see step 4 below.

File a Police Report (Strongly Recommended): Reporting the fraudulent charge to your local law enforcement agency helps them track and combat these types of scams. This also provides you with a formal record of the incident, which may be helpful for your bank or credit card issuer
Report the Incident to XXSTECH : While we cannot directly resolve the fraudulent charge for non-customers, we do want to be informed about the misuse of our business name. Please report the incident to us via our primary contact email. Include the following information:

The date of the fraudulent charge.

The amount of the fraudulent charge.

The name of your bank or credit card issuer.

A copy of your statement (with sensitive information redacted, such as your full card number – only the last four digits are needed). Do NOT send your full card number over email.

Confirmation that you have reported the charge to your bank and, if applicable, the police.

Thank you for incorporation with us to enforce neccesary legal actions, you help is greatly appreciated.